Terms of service

Last Updated: 6 December 2025

Welcome to the website operated by Jove & Mars Limited (“we”, “us”, “our”).
By accessing or using this website, purchasing our Fall in Love card decks, or engaging our services, you agree to these Terms of Service (“Terms”).
If you do not agree with these Terms, please stop using the website immediately.

1. About Us

We are a Hong Kong–registered company providing:

  1. Relationship, communication, and personal-development coaching;

  2. Workshops, courses, and digital educational materials;

  3. Physical products, including the Fall in Love card deck;

  4. Related consulting and informational content.

These Terms apply to all visitors, customers, and users of our website.

2. Eligibility & User Responsibilities

By using this website, you confirm that:

  • You are at least 18 years old;

  • You have the legal capacity to enter into binding agreements;

  • You will act in good faith and use the website only for lawful, proper, and personal purposes.

You agree not to:

  • Copy, scrape, or harvest website content;

  • Bypass security measures;

  • Interfere with website operations (e.g., hacking, injecting malicious code, automated bots);

  • Misrepresent any information during purchase or enquiry;

  • Use the website to solicit, advertise, or conduct competing services.

We may suspend or terminate your access if you breach these Terms.

3. Coaching Services

3.1 Nature of Services

Our coaching services aim to provide guidance, education, clarity, skills development, and reflective support.

Coaching is not a substitute for:

  • Therapy or psychological counselling;

  • Psychiatric or medical advice;

  • Legal, financial, or professional regulatory advice.

You accept full responsibility for your choices, actions, outcomes, and relationship decisions.

3.2 Service Availability

We may modify, reschedule, or cancel coaching sessions due to:

  • Illness, emergencies, or unforeseen events;

  • Safety concerns;

  • Operational needs.

We will notify you as early as reasonably possible.

3.3 Client Conduct

We reserve the right to end or refuse services if a client:

  • Displays abusive, aggressive, inappropriate, or unsafe behaviour;

  • Is not a suitable fit for coaching;

  • Violates confidentiality or misuses shared materials.

No refund is guaranteed if termination is due to misconduct.

3.4 No Guaranteed Results

Coaching outcomes depend on individual effort, circumstances, and personal factors.
 We do not guarantee results such as relationship success, conflict resolution, or emotional change within a specific timeframe.

4. Products: Purchase, Orders, and Fulfilment

4.1 Product Information

We aim to describe products accurately, but minor variations may occur due to:

  • Manufacturing processes;

  • Colour differences on screens;

  • Packaging updates.

4.2 Pricing & Payment

  • All prices are in HKD.

  • We may adjust prices without prior notice.

  • Payment must be completed before order confirmation.

  • We reserve the right to refuse any order (e.g., suspected fraud).

4.3 Shipping & Delivery

  • Local Hong Kong shipping is not included unless stated otherwise.

  • Delivery times are estimates only.

  • We are not responsible for delays caused by third-party couriers, weather, or unforeseen disruptions.

  • Once delivered to the mailing address provided, the item is considered received.

4.4 Risk of Loss

Risk of loss or damage transfers to you once the product is delivered by the courier.

5. Returns, Replacements, & Exchange Policy

Because of hygiene, design, and intellectual property reasons, all sales are final, except in the following cases:

5.1 Eligible Cases for Replacement/Refund

We will replace or refund only if:

  • The item is defective on arrival;

  • The item received is incorrect;

  • The item is substantially damaged during transit.

5.2 Process

To qualify, you must:

  1. Notify us within 7 days of receiving the product;

  2. Provide photos and a description of the issue;

  3. Return the product (if requested) in unused condition.

5.3 Exclusions

We do not accept returns or refunds for:

  • Normal wear-and-tear or slight cosmetic imperfections;

  • Damage caused by misuse or accidents;

  • Lost shipments due to incorrect address provided by user;

  • Change of mind.

We may, at our discretion, offer store credit or a replacement.

6. Intellectual Property Rights

All website content—including but not limited to:

  • Product designs (Fall in Love card deck),

  • Logos, branding, trademarks,

  • Text, images, audio, videos,

  • Coaching frameworks, worksheets, and proprietary systems—

is owned by us or licensed to us.

You may not, without written permission:

  • Copy, reproduce, or distribute any content;

  • Adapt, modify, or create derivative works;

  • Use our brand or materials for commercial, coaching, or competitive purposes.

We may take legal action against infringement under Hong Kong intellectual property laws.

7. Website Content & Availability

  • We do not guarantee uninterrupted access, real-time updates, or error-free operation.

  • Information may change or be updated without prior notice.

  • We are not liable for temporary downtime, maintenance, or technical issues caused by third-party systems.

8. Third-Party Services & Links

This website may contain links to third-party platforms (payment processors, social media, logistics providers).
We are not responsible for their content, reliability, accuracy, or policies. Your use of third-party websites is at your own risk.

9. Disclaimer of Warranties

To the fullest extent permitted under Hong Kong law, we disclaim all warranties, including:

  • Fitness for a particular purpose;

  • Merchantability;

  • Non-infringement;

  • Accuracy or completeness of information.

Our coaching services and products are provided “as is” and “as available”.

10. Limitation of Liability

To the maximum extent permitted by Hong Kong law:

  • We are not liable for indirect, incidental, punitive, or consequential damages.

  • We are not liable for emotional distress, personal relationship outcomes, or decisions made based on coaching.

  • Our total liability relating to any product purchase is limited to the purchase price.

  • Our total liability relating to coaching is limited to the fees actually paid for the relevant programme or session.

Nothing in these Terms excludes liability that cannot be excluded under Hong Kong law, such as liability for personal injury caused by negligence.

11. Indemnification

You agree to indemnify, defend, and hold harmless Jove & Mars Limited from any claims, losses, liabilities, or expenses arising from:

  • Your misuse of the website or content;

  • Your breach of these Terms;

  • Your violation of any Hong Kong law.

12. Changes to Terms

We may modify these Terms from time to time.
The updated version is effective immediately upon posting.
Your continued use of the website constitutes acceptance of the updated Terms.

13. Governing Law & Jurisdiction

These Terms are governed by the laws of Hong Kong.
Any disputes shall be submitted to the exclusive jurisdiction of the courts of Hong Kong.

14. Contact Information

For enquiries about these Terms:
Email: info@jovecompany.com
Address: Unit 3, 17/F, 80 Queen’s Road East, Wanchai, Hong Kong